Centrify Cloud Service Announcements

Hello from Centrify, 

Centrify Cloud Services will perform an update on Friday, 5/03/2013, at 4:00 P.M. U.S. Pacific time. The new version (13.3-141) will be available for download after the upgrade.

- Information on the scheduled maintenance window

- How to get help and report issues 

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SCHEDULED MAINTENANCE WINDOW

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U.S. Pacific Time:     May 03,2013, 4:00 p.m.

GMT:                          May 03,2013, 11:00 p.m. 

We do not anticipate any interruption in functionality for end-users during the update process. If you experience any issues, please see below for information on getting help.

____________________________________________________________________

GETTING HELP & TROUBLESHOOTING
____________________________________________________________________

To report issues or ask questions, please visit the Community Forums

Centrify for Mobile Community

Centrify for SaaS Community

Regards,

Centrify Support Team

Centrify Cloud Service was successfully upgraded to 13.2-132 on Friday, 3/22/2013.

This notification covers: 

- What’s new in this release

- How to get help and report issues 

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What’s New 

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Centrify for Mobile

-    Over 100 new Group Policies have been added to remotely configure and manage Samsung SAFE-capable devices.

-    Customers that purchased additional entitlements can now view these subscriptions from the Settings tab in the Centrify         Cloud Manager.

-    Several bug fixes to address intermittent enrollment issues on iOS devices

-    Please refer to the release notes for additional information.

Centrify for SaaS

-    Web single sign-on support has been added for Microsoft Office 365.

-    Ability to create and assign applications to tags has been simplified. Existing tag definitions and assignments will be   preserved.

-    Several new SaaS apps are now supported; please refer to release notes for a complete list now available.

Updating your Centrify Proxy Server is not mandatory, but we recommend that you upgrade to get the benefit of these fixes and performance enhancements.

-    If you have “Auto-Update” enabled, your Centrify Proxy Servers will be updated automatically within 24 hours.

-    If you do not have “Auto-Update” enabled, you can download the Centrify Proxy Server 13.2-132 here:
http://www.centrify.com/cloud/download.asp

__________________________________________________________________

GETTING HELP & TROUBLESHOOTING
__________________________________________________________________

To report issues or ask questions, please visit the Community Forums:

Centrify for Mobile Community

Centrify for SaaS Community  

If you have bought subscription to our technical support, please open a case with the Support team.

______________________________________________________________________  

Regards,
Centrify Support Team

Centrify Cloud Service will perform an update on Friday, 4/12/2013, at 4:00 P.M. U.S. Pacific time. A new version of the Centrify Cloud Proxy (13.2-132) will be available for download after the upgrade.

A separate notification will be sent after the update with details on new features available with the new release.

- Information on the scheduled maintenance window

- How to get help and report issues 

____________________________________________________________________

SCHEDULED MAINTENANCE WINDOW

____________________________________________________________________

U.S. Pacific Time:     Apr. 12,2013, 4:00 p.m.

GMT:                        Apr. 12,2013, 11:00 p.m. 

We do not anticipate any interruption in functionality for end-users during the update process. If you experience any issues, please see below for information on getting help.

____________________________________________________________________

GETTING HELP & TROUBLESHOOTING

___________________________________________________________________

To report issues or ask questions, please visit the Community Forums

Centrify for Mobile Community

Centrify for SaaS Community

If you have purchased a subscription to our technical support, please open a case with the Support team ______________________________________________________________________  

Regards,
Centrify Support Team

Centrify Cloud Services have successfully completed the roll out of 13.1.-156 on Friday, 3/22/2013, at 6:00 P.M. U.S. Pacific time. 

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What’s New

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-    Centrify Cloud Proxy Server versions have been renamed from 2.0.0-xxx to 13.1.156

-    Several bug fixes to address intermittent enrollment issues on iOS devices

-    Several new SaaS Apps are now supported; please refer to release notes for a complete list now available.

-    Updating your Centrify Proxy Server is not mandatory, but we recommend that you upgrade to get the benefit of these fixes and performance enhancements. 

-    If you have “Auto-Update” enabled, your Centrify Proxy Servers will be updated automatically within 24 hours.

-    If you do not have “Auto-Update” enabled, you can download the Centrify Proxy Server 13.1.-156 here:
http://www.centrify.com/cloud/download.asp

___________________________________________________________

SCHEDULED MAINTENANCE WINDOW

___________________________________________________________

U.S. Pacific Time:     Mar. 22, 2013, 4:00 p.m.

GMT:                        Mar. 22, 2013, 11:00 p.m. 

The Centrify Cloud Service will be updated during this period. The update may take up to 2 hours. For status updates, also check the Centrify Cloud Customer Portal at http://cloud.centrify.com. 

We do not anticipate any interruption in device functionality for end-users during the update process. If you experience any issues, please see below for information on getting help.

This update will NOT affect your enrolled iOS and Android devices. However, you will not be able to enroll new devices during this period.

___________________________________________________________

GETTING HELP & TROUBLESHOOTING

___________________________________________________________

To report issues or ask questions, please visit the Community Forums

Centrify for Mobile Community

Centrify for SaaS Community

______________________________________________________________________  

Regards,
Centrify Support Team

Centrify Cloud Services will perform an update to version 2.0.0 on Friday, 3/22/2013, at 4:00 P.M. U.S. Pacific time. 

__________________________________________________________________ 

What’s New

__________________________________________________________________ 

-    Centrify Cloud Proxy Server versions have been renamed from 2.0.0-xxx to 13.1.156

-    Several bug fixes to address intermittent enrollment issues on iOS devices

-    Several new SaaS Apps are now supported; please refer to release notes for a complete list now available.

-    Updating your Centrify Proxy Server is not mandatory, but we recommend that you upgrade to get the benefit of these fixes and performance enhancements. 

-    If you have “Auto-Update” enabled, your Centrify Proxy Servers will be updated automatically within 24 hours.

-    If you do not have “Auto-Update” enabled, you can download the Centrify Proxy Server 13.1.-156 here:
http://www.centrify.com/cloud/download.asp

__________________________________________________________________

SCHEDULED MAINTENANCE WINDOW

__________________________________________________________________

U.S. Pacific Time:     Mar. 22, 2013, 4:00 p.m.

GMT:                        Mar. 22, 2013, 11:00 p.m. 

The Centrify Cloud Service will be updated during this period. The update may take up to 2 hours. For status updates, also check the Centrify Cloud Customer Portal at http://cloud.centrify.com. 

We do not anticipate any interruption in device functionality for end-users during the update process. If you experience any issues, please see below for information on getting help.

This update will NOT affect your enrolled iOS and Android devices. However, you will not be able to enroll new devices during this period.

__________________________________________________________________

GETTING HELP & TROUBLESHOOTING

__________________________________________________________________

To report issues or ask questions, please visit the Community Forums

Centrify for Mobile Community

Centrify for SaaS Community

______________________________________________________________________  

Regards,
Centrify Support Team

We got confirmation from our Service provider ( Microsoft Azure ) that all services have been restored. Please continue to report issues or questions you might have on the forum. 

The outage with the service provider disrupted HTTPS operations ( SSL traffic ) due to an expired certificate.

We would like to thank your for your patience and apologize for any inconvenience this might have caused.

Thanks

Centrify Support

A service interruption with our service provider ( Microsoft Azure ) has affected all our customers on Centrify Cloud Service. Due to this interruption all Centrify customers will not be able to enroll new devices or manage enrolled devices , however existing enrolled devices will continue to work and this will not affect the functionality of the phone device. 

We are actively working and in communication with our service provider and will update everyone at regular intervals. 

During this interruption, you will not be able to login to the Centrify Cloud Manager and we will keep you all posted with updated through posts on this forum.

Regards

Centrify Support