Active Directory Aliases not syncing to Office 365 via Centrify
03-22-2017 04:26 AM
Hoping you guys can help, The problem seems to be Office 365 is not picking up aliases that are added in Active Directory > Proxy Attributes.
The main domain, @maindomain.com for example, this is fine and is added in 365, and the main SMTP:email@example.com is syncing.
All aliases have stopped - Any ideas why?
They are all still in the proxy attributes section in AD, I've tried removing one and re-adding then forcing a Centrify sync via the user outbound provisioning in Centrify, but they are still not going through.
The old domain (as the aliases are for the companies old domain) is added in 365 and showing as no problems, yet some users have 9-10 email aliases and none are showing in office 365 yet all show in AD > Proxy attributes
Any ideas? Any help would be hugely appreciated.
Solved! Go to Solution.
03-22-2017 05:42 AM
You should have received a response from support team in a support ticket.
Please make sure you select the option "Enable Hybrid Exchange Support" for proxyaddresses to sync to Office 365.
03-22-2017 08:43 AM
Glad to hear the hybrid option was able to sync the desired attributes. We have a ton of documentation around Office 365 configuration in our online help but you might find the below checklist summary handy to quickly verify your current setup and to have on hand for general reference.
KB-6028: Getting Started with Office 365 and the Centrify Identity Service - Configuration Overview is available from our Customer Portal along with other getting started and configuration guides. The article also includes a troubleshooting section and flowchart to quickly identify issues and resolution steps.
The guide is split into easy to follow steps with help links for each configuration step. Just wanted to mention in case other Community users experienced a similar situation. Feel free to leave any document feedback here in the Community and thanks again for posting your question!