Centrify connector is inactive
04-24-2017 02:03 AM
Dear Centrify experts,
I ahve three Centrify connectors installe on my network, they usually work fine. Suddenly they all are shown as "inactive" in Centrify Admin Portal (Settings - Networks - Centrify connectors page). For a very short period some of them ase shown as "Active" and still most of the time connectors are Inactive.
So part of users cannot start Outlook on O365.
No big changes on network last days.
How can I troubleshoot this?
Thank you in advance.
04-24-2017 03:52 AM
Thank you for your inquiry.
Could you please grant us the read-only access to your tenant by following this KB?
04-24-2017 06:56 AM
Thank you for your help granting us the read-only access.
I've created a support ticket: 170424-120207 for you as we need more information and logs from you. Let's follow up in that support ticket.
04-25-2017 04:11 AM
I am unswering to myself. I followed recommendation of Centrify support and downgraded Cloud Connector to previuos version. This way the issue has been solved.