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Participant III
Posts: 39
Registered: ‎04-06-2016
#1 of 5 504

Centrify connector is inactive

Dear Centrify experts,

 

I ahve three Centrify connectors installe on my network, they usually work fine. Suddenly they all are shown as "inactive" in Centrify Admin Portal (Settings - Networks - Centrify connectors page). For a very short period some of them ase shown as "Active" and still most of the time connectors are Inactive. 

 

So part of users cannot start Outlook on O365.

 

No big changes on network last days.

 

How can I troubleshoot this?

 

Thank you in advance.

 

 

Centrify Advisor I
Posts: 52
Registered: ‎12-12-2012
#2 of 5 498

Re: Centrify connector is inactive

HI @Unisys,

 

Thank you for your inquiry.


Could you please grant us the read-only access to your tenant by following this KB?

https://centrify.force.com/support/Article/KB-5083-How-to-grant-read-only-access-to-Centrify-Support

 

Thanks,

Henry

Participant III
Posts: 39
Registered: ‎04-06-2016
#3 of 5 496

Re: Centrify connector is inactive

Hello Henry,  thanks for your quick reply. The requested access is granted.

Centrify Advisor I
Posts: 52
Registered: ‎12-12-2012
#4 of 5 481

Re: Centrify connector is inactive

Hi @Unisys,

 

Thank you for your help granting us the read-only access.

 

I've created a support ticket: 170424-120207 for you as we need more information and logs from you. Let's follow up in that support ticket.

 

Thanks,

Henry

Participant III
Posts: 39
Registered: ‎04-06-2016
#5 of 5 421

Re: Centrify connector is inactive

I am unswering to myself. I followed recommendation of Centrify support and downgraded Cloud Connector to previuos version. This way the issue has been solved.