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Unable to login to O365 portal with new pack of E3 licenses

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Participant III
Posts: 39
Registered: ‎04-06-2016
#1 of 3 1,222
Accepted Solution

Unable to login to O365 portal with new pack of E3 licenses

Dear Centrify Experts,

 

I have just got my new pack of E3 licenses. Provisioning worked fine, as admin I can see all users got licenses on O365 portal. But I cannot login to O365 portal with any of those users. I also cannot activate freshly installed O365.... I got the following error message:

 

Unable to Launch Application

You do not have access to this application or the application has been removed.
 
My old all E4 licenses are still OK.
 
Where should I start checking?
 
Centrify Contributor III
Posts: 20
Registered: ‎01-27-2015
#2 of 3 1,220

Re: Unable to login to O365 portal with new pack of E3 licenses

 Hi Unisys,

 

Unable to Launch Application
You do not have access to this application or the application has been removed.

 In the O365 App in Cloud Manager, make sure under "User Access" the application is deployed to a role that the user(s) is a part of.

 

It sounds like the user is trying to access O365 via SP-Initated login, but after they log into the Centrify portal, they do not have rights to access the application, so the app launch gives the above error. 

 

-Nick

Participant III
Posts: 39
Registered: ‎04-06-2016
#3 of 3 1,216

Re: Unable to login to O365 portal with new pack of E3 licenses

[ Edited ]

Nick, thank you! Indeed, I have to select E3 role in Centrify portal - O365 app - "User Access". This checkbox fixed my issue.