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Centrify Customer Success Newsletter – April 2017

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Centrify Customer Success Newsletter – April 2017

[ Edited ]

Centrify Customer Success Newsletter – April 2017

Welcome to the latest edition of the Centrify Customer Success Newsletter, bringing the latest technical resources and announcements directly to your inbox. In this edition, we would like to highlight the following:
  • Announcing the Availability of Centrify Server Suite 2017
  • Centrify Identity Service – Workday Support
  • Centrify Analytics Service
  • Centrify Community TechCenter
  • Centrify Product Tech Alerts
  • New Email Support Workflow
  • Top Community Contributors, Q1 2017
Product News Announcing the Availability of Centrify Server Suite 2017

Centrify Server Suite 2017 introduces advancements in monitoring and auditing to secure SSH and ensure activity is attributed to an individual, along with major updates to Kerberos support

Enhancements to Centrify Server Suite deliver advanced monitoring and auditing of applications and files at the process level on Linux servers and workstations. Combined with existing shell-based monitoring, which includes features such as command recognition, video recording, and time-indexed commands, Server Suite uniquely attributes all activity to an individual versus a shared account or an alias and can even monitor real-time changes to critical system files such as SSH keys. Advanced monitoring adds an additional layer of security and functionality by monitoring process calls from the system kernel, which are virtually impossible to spoof.

Other enchancements include:
  • New support for granular privilege management of Windows system management features, include Windows Server roles and application modify/remove
  • Support for the Flexible Authentication Secure Tunneling (FAST) feature of Windows Server 2012 (aka Kerberos armoring)
  • Centrify Licensing Service, which provides a single, central location for Centrify Server Suite license management, and for viewing license usage
  • Open source packages now shipped separately
  • Performance of LDAP Proxy, Zone Provisioning Agent, and auditing
New client platform support includes: Support is added for the following operating system platforms in this realse:
  • Amazon Linux AMI - latest version (x86_64) on both Standard and Enterprise Edition
  • CentOS 6.8 (x86, x86_64)
  • CentOS 7.3 (x86_64)Debian Linux 7.11 (x86, x86_64)
  • Debian Linux 7.11 (x86, x86_64)
  • Debian Linux 8.5 (x86, x86_64)
  • Debian Linux 8.6 (x86, x86_64)
  • Debian Linux 8.7 (x86, x86_64)
  • Fedora 24 (x86, x86_64)
  • Fedora 25 (x86, x86_64)
  • Mac 10.12 (x86_64)
  • Oracle Linux 6.8 (x86, x86_64)
  • Red Hat Enterprise Linux 6.8 (x86, x86_64)
  • Red Hat Enterprise Linux 7.1 (ppc64le)
  • Red Hat Enterprise Linux 7.2 (ppc64le)
  • Red Hat Enterprise Linux 7.2 (zLinux) on Standard Edition
  • Red Hat Enterprise Linux 7.3 (x86_64)
  • Red Hat Enterprise Linux 7.3 (ppc64)
  • Red Hat Enterprise Linux 7.3 (ppc64le)
  • SUSE 12 (ppc64le)
  • Ubuntu 16.10 (x86, x86_64)
For additional information and access to "What's new in Server Suite 2017" on -demand Webinar, please visit the Server Suite 2017 Resources thread in our community
Centrify Identity Service
Inbound Provisioning from Workday workday.png Centrify Identity Service – Inbound Provisioning from Workday Centrify can now be used for inbound provisioning from Workday into Active Directory. Once in AD, those users can then access apps and infrastructure through Identity Service and Privilege Service. This feature has been built to be extensible so that we can easily add support for other data sources (i.e. other HCM solutions) and target directories (most notably, we will soon add support to provision into the Centrify Directory). For more information on Workday inbound provisioning, please see Centrify 17.2 Release Notes and 17.2 Release Highlights.
Centrify Analytics Service analytics.png Features of the Centrify Analytics Service include:
  • Real-time Access Insight
  • Risk-based Access
  • Dynamic Events Explorer
Support and Community News
techcenter.png
Centrify Community TechCenter Our new community TechCenter contains a wealth of technical resources on leveraging Centrify to secure the most sought after IT solutions. Visit the TechCenter for helpful articles and videos on Amazon Web Services, Office 365, Samanage, ServiceNow and Yubico.
  • Real-time Access Insight
  • Risk-based Access
  • Dynamic Events Explorer
Critical Product Notification We have recently launched a new Product Tech Alerts blog in the Centrify Community dedicated to critical product announcements. Customers can now login to the community and browse through recent product related notifications. Be sure to subscribe to this blog so that you will be notified by email when new announcements are posted.
Screen Shot 2017-03-31 at 10.43.21 AM.png
emailsupportworkflow.png
New Email Support Workflow In an effort to improve our customers’ experience when opening cases via email (support@centrify.com), we are pleased to introduce a new email support workflow. Upon submission of a case to Centrify Support via email, customers now have the option to immediately provide additional case details via the web. Customers can simply click on an encoded link in the case confirmation email and provide more information to help us route your case in a timely manner:
Additional case details such as “priority level”, “product type” and “version” information can be entered on this temporary case update page to help us process your case as quickly and efficiently as possible. For new customers who do not yet have contact records in our system, you will receive an email reply with detailed instructions on how to provide our support team with additional information needed for us to process your case. Please be sure to contact us within 24 hours so that we can efficiently process your case. Cases from unknown email addresses (not in our system) without follow-up contacts will be automatically closed after 24 hours. We hope this workflow will enhance your support experience with Centrify. As always, we recommend that you open your support incidents via our Customer Support Portal for optimal case assignment and routing. Please reply to this thread if you have questions or feedback regarding this new workflow.
Top Community Contributors, Q1 2017 We would like to recognize our community's top contributors for the 1st quarter of 2017. Thank you for your participation in our community!
User Alias User Rank Conversations Initiated Replies Authored Kudos Received Solutions Authored
@Robertson Centrify Guru I 7 137 80 15
@Fel Centrify Guru I 0 19 8 0
@ac83124 Centrify Advisor I 0 11 12 3
@IChan Centrify 0 11 6 2
@Fabrice Centrify Advisor IV 0 10 6 2
@Jeff-W Centrify Advisor II 0 7 0 0
@sejohnwu Centrify Advisor II 5 7 7 0
@reboot Participant III 8 7 0 0
@hcheung Centrify Advisor I 0 6 1 1
@ManzTheReader Participant II 2 6 0 0
@rlt Participant II 3 6 0 0
@TonyC Centrify Master V 0 5 0 1
@RyanV Centrify Advisor II 0 5 3 0
@Unisys Participant III 3 5 0 0
@User32430 Participant III 2 5 0 0
@mssait Participant III 2 5 4 0
@TXHeart Participant II 0 5 0 0
Educational Resources
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