Greetings Community Members!
Did you know that Centrify for Mobile has a free online help reference available for all Centrify users? We're proud to offer a complete online reference for administering settings and devices in the Cloud Manager as well as an easy to read reference for end users when accessing the MyCentrify user portal.
A complete Application Configuration reference is also available for Centrify for SaaS (see below).
Administrators will find the online reference helpful as specific topics can be linked directly and provided to end-users. The guide can also be exported to PDF for offline viewing.
To access the online help, select it from the drop-down menu in either the Cloud Manager or MyCentrify user portals:
Centrify for SaaS also offers it's own detailed Application Configuration online reference to assist Administrators with quickly adding and configuring web and mobile apps. Each App available within the Cloud Manager offers 1-click access to specific help for that particular app or app type:
It may be helpful to bookmark the below links to access the online help directly:
APNS Renewal – don’t let your APNS certificate expire!
Greetings Community Members! The one year anniversary of APNS integration with Centrify for Mobile is quickly approaching and I wanted to provide some information regarding renewal of APNS certificates to avoid any loss in functionality for iOS and OS X devices.
When a new APNS certificate is created and issued by Apple, it comes with an expiration date exactly one year from the date of creation. The current APNS certificate in use must be renewed and uploaded into the Cloud Manager prior to expiration In order to continue management of currently enrolled iOS and OS X devices. Failure to renew the certificate before it expires will require a new certificate be created and all iOS devices will need to re-enroll in order to restore MDM functionality. APNS configuration is specific for Apple iOS and OS X only - does not apply to Android devices.
You can verify your current certificate expiration from the Cloud Manager under Settings > APNS Certificate. In this example, the certificate will expire on October 11, 2013 @ 6:55pm
To renew the APNS certificate, follow the steps below
The below example shows the matching certificate is set to expire on October 11, 2013
The updated expiration date of the renewed certificate now displays October 11, 2014 in the below example. The actual expiration will be determined by the date when the new certificate is created by Apple
After renewing and uploading the new certificate into the Cloud Manager, be sure to test MDM functions and iOS device enrollment to ensure everything is working as expected.
If you have enrolled iOS devices , it is necessary to setup a APNS Certificate so that you can enroll iOS devices and ensure connectivity. For details on how to setup APNS Certificate refer to this video.
Apple only issues certificates that are valid for 1 year from the time of issue. It is important to ensure that you renew this certificate every year before the expiry date else your iOS devices will not communicate with Centrify Cloud Service.
To check the current expiry date follow the steps below and take steps to ensure the validity of your certificate.
1. Login to "Cloud Manager" - https://cloud.centrify.com/manage
2. Go to Settings
3. Click on APNS Certificate
4. On the top you will see the "Current Expiry Date"
5. To renew your certificate visit https://identity.apple.com/pushcert and follow the steps.
Additional info can also be found in the Administrators Guide on page 41
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In order for the Centrify Cloud Service to communicate securely with your enrolled iOS devices, you need an Apple Push Notification Service (APNS) SSL certificate signed by both Centrify and Apple. An APNS cert is required before you can enroll iOS devices. This step is not required if you intend to enroll only Android devices.Read more...
For the Beta3 release the Android Mobile Manager has to be upgraded. Please follow the steps to ensure a smooth upgrade for your Android device.
Step1: Unenroll your device
1. Launch the Mobile Manager on your Android
2. Once you see the main screen, on the top right hand corner click on “Menu”
3. Click on “Settings” under “Menu”
4. In the settings option, click on “Unenroll”
5. Once this operation completes you will not see the “Unenroll” option, which indicates the operation, completed successfully ( as shown below )
Step 2:Delete the existing Centrify Mobile Manager App
1. On your Android device under "Applications" , select "Manage Applications"
2. Locate the "Centrify Mobile Manager" and click on the same
3. Once the "Application Info" screen shows the Centrify Mobile Manager app, click on "Uninstall" to remove the app
4. Click "OK" when prompted to uninstall the app
Step 3:Download and Install new Centrify Mobile Manager App
Visit the cloud portal at – http://cloud.centrify.com from your Android device and click on the “Enroll Your Android Now”
Refer to the earlier posting on "How to: Enroll Android Devices" to Install the new App ( Beta3 )
Step 4: Enroll your device again
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This short video shows where to validate the settings
This short video shows you an example of how to configure a prompt for a passcode for the devices before they can use the device.
Once the Cloud Management Suite has been installed, the server needs to be configured to make sure the Centrify Cloud Proxy Server is installed correctly and the service is running.
Here is a short video to show the settings on the server. Also refer to Page 12, section "Configuring the Centrify Cloud Proxy Server" in the Evaluation guide for "Direct Control for Mobile" for additional details.
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