Re: Updated to Sierra 10.12 and can no longer log in

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Participant I
Posts: 1
Registered: ‎06-14-2018
#1 of 3 932
Accepted Solution

Re: Updated to Sierra 10.12 and can no longer log in

I would definitely like to know the answer on how to fix this.

 

Multiple people on my team have upgraded their Centrify installed Macs from 10.11 to 10.12.

 

The upgrade goes fine.  Well, other than the fact you can't login and then have wipe and restore your system.

 

Thanks in advance!

Centrify Contributor I
Posts: 11
Registered: ‎10-06-2015
#2 of 3 898

Re: Updated to Sierra 10.12 and can no longer log in

Hello GRC-BOB,

 

Sorry to hear you are running into an issue upgrading from 10.11 to 10.12. Can I ask you the version of the Centrify agent ran before the update? Are you able to login as a local admin at all? If not, I would recommend trying the following steps (even if the KB article was written for upgrade to High Sierra):

KB-9048: Login fails after installing macOS High Sierra with Centrify DirectControl Agent for Mac

 

Please let me know if that helped, via the case that got opened or via the community.

 

Thank you!

 

 

Andrea

Centrify Contributor I
Posts: 11
Registered: ‎10-06-2015
#3 of 3 874

Re: Updated to Sierra 10.12 and can no longer log in

GRC-BOB followed the article and confirmed it fixed the issue.

 

We will mark this as resolved.

 

 

Andrea