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Only some domains show in Centrify Office 365 app

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Participant II
Posts: 2
Registered: ‎02-02-2017
#1 of 4 2,016
Accepted Solution

Only some domains show in Centrify Office 365 app

When I add the Office 365 app to Centrify and login in with an Office 365 administrator, only two of our three domains listed in Office 365 show up on the list of available domains in Centrify. Our primary domain, "domain.com", doesn't show, but our Microsoft domain "company.onmicrosoft.com" and a subdomain of our primary domain "subdomain.domain.com" however both do show up. I have checked in the Office 365 admin and made sure it is fully verified and functional, I have tried multiple admin accounts in Centrify, and I also checked the settings in Azure AD. I'm at a loss as to what could be the reason why it is not showing up in Centrify. Any suggestions on how to fix this? Thank you!

Centrify Master V
Posts: 456
Registered: ‎09-24-2012
#2 of 4 2,009

Re: Only some domains show in Centrify Office 365 app

Greetings and welcome to the Community!

 

How is the default domain configured within the Office 365 admin portal? It's important to set the default domain to <company>.onmicrosoft.com and not your actual production domain. Also make sure your Office 365 admin account has Global Administrator permissions.

 

Take a look at our Office 365 checklist and double-check your setup. If still having issues with the domains, let us know.

 

Thanks,

-Tony

Participant II
Posts: 2
Registered: ‎02-02-2017
#3 of 4 2,001

Re: Only some domains show in Centrify Office 365 app

I almost completed all of items on the checklist, but on another inspection realized that my Global admin was on the "domain.com" domain with a "company.onmicrosoft.com" alias. After I switched the primary and alias, it started working. Thank you!

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Centrify Master V
Posts: 456
Registered: ‎09-24-2012
#4 of 4 1,996

Re: Only some domains show in Centrify Office 365 app

That's great! Glad to hear the info was exactly what you were after and thanks for confirming with the solved response.

 

If you run into other issues along the way, our online help and checklists should help and we also offer a great Office 365 troubleshooting guide and flowchart from our Customer Portal.

 

We're here to help ensure your success so post your questions anytime!

 

-Tony