[Read Me 1st] – Common OS X Smart Card troubleshooting steps
11-04-2015 09:45 AM
Welcome to the Express for Smart Card forum! Often Smart Card issues are caused by OS X not using the correct “driver” to detect the reader. This can be corrected by performing cleanup and reinstall steps below.
- Unplug any smart cards and readers from your Mac
- Open the Centrify Smart Card Assistant Utility
- Press the Uninstall button to remove any Centrify bits off the system through the standard method
- Navigate to this folder and move or delete any remaining tokend files here:
/System/Library/Security/tokend/ (for OS X 10.10 and below)
/Library/Security/tokend/ (for OS X 10.11 and above)
- Use the following link to make sure you don't have any other smart card software installed that may be interfering with things:
- Run the following command to remove any potentially cached smart card objects from the system as well:
sudo rm -rf /var/db/TokenCache/tokens/*
Note: I would recommend double-checking through all of these steps - even if you think have done them before.
- Once your system is cleaned out. Check that your CAC reader is also updated to the latest firmware available:
- Download and install Express for Smart Card:
- Make sure you have the DOD certificates imported into the Keychain: http://www.centrify.com/downloads/products/documentation/mac-smart-smartcard/1.0.0/wwhelp/wwhimpl/js...
To use the ones that come packaged with OS X, use the steps under:
- "Loading DOD intermediate certificates into the keychain"
To download them directly from the DOD PKI Management site, use the steps under:
- "Downloading certificates from the DoD PKI Management site"
- Insert your smart card into the Mac and check in Keychain Access, the card should now appear correctly in there again.
- Try opening your target website in Safari, if it still doesn't work, check with an alternative browser and let us know how it goes.
Please create a new thread in this board if you continue to experience technical issues after performing these steps.
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