AD User is Not Sync

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Participant II
Posts: 3
Registered: ‎11-12-2018
#1 of 6 502

AD User is Not Sync

I just notified that one of the AD user account is not synchronized in Centrify via Centrify Connector. It doesn't seem to be a system wide issue since other users are synchronized. How can I troubleshoot the issue? I restarted the Connector service, but no success.

Participant I
Posts: 1
Registered: ‎11-13-2018
#2 of 6 450

Re: AD User is Not Sync

This ticket is being handled by support. Thank You. 

Participant II
Posts: 3
Registered: ‎11-12-2018
#3 of 6 440

Re: AD User is Not Sync

The support engineer refused to provide me with support since we don't have a current support contract. We don't seem to have a help from support since we have Centrify SSO service through Samanage. Can anyone give me an advise on what to do to fix this one user not being provisioned?

Participant I
Posts: 1
Registered: ‎11-15-2018
#4 of 6 411

Re: AD User is Not Sync

@NoahChin5- we are looking into finding someone to help you. Please give us a bit of time. It's true that service terms for Samanage customers allow for community support only. Non the less, we'll try to help!

Participant I
Posts: 1
Registered: ‎11-15-2018
#5 of 6 405

Re: AD User is Not Sync

Hi, I sent you a PM. Please send information to e-mail provided, and I'll work this directly.

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Participant II
Posts: 3
Registered: ‎11-12-2018
#6 of 6 244

Re: AD User is Not Sync

Hi,

 

I sent a couple of emails, but I still haven't heard anything back, and the issue is still there with this one user. Can you or someone still help me troubleshoot?