Response of support cases to defined recipients

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Participant II
Posts: 3
Registered: ‎02-14-2014
#1 of 3 617

Response of support cases to defined recipients

Because we are a working group that we administer Centrify we need that when creating an email you can define default recipients for Centrify support responses.

 

By default, the answer is sent only to the person who creates the case. And although who creates the support case include more recipients then it depends on the centrify support that they keep them or not in the answers (usually they are removed from a copy and they only respond to the person who opened the case).

 

Is there any way to solve this? Could this option be included in the support portal?

 

Thanks,

Community Manager
Posts: 11
Registered: ‎11-20-2015
#2 of 3 608

Re: Response of support cases to defined recipients

Welcome to the Centrify Community! We, unfortunately, do not yet have the ability to specify additional recipients when opening cases via portal. Till this functionality is in place, as a best practice will advise our teams to do a "Reply all" on the emails being sent to support@centrify.com. This way we can ensure all the email recipients are included in the ongoing communications.

 

Thank you and truly appreciate you taking the time to give us this feedback. 

 

Best Regards,

Shrilata Ganna

Vice President, Technical Support

Centrify Corporation

 

http://www.centrify.com/support 

 

Highlighted
Participant II
Posts: 3
Registered: ‎02-14-2014
#3 of 3 578

Re: Response of support cases to defined recipients

Thanks for the answer, do you have any idea when this option could be available from the web?

 

Thanks,