Users unable to login to centrify, temporarily

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Participant II
Posts: 8
Registered: ‎10-10-2018
#1 of 2 262
Accepted Solution

Users unable to login to centrify, temporarily

We have centrify cloud and currently running version 18.10.167.  On Monday we had users that couldn't connect and login to Centrify for about 5 minutes.

 

Looking through the log we see this on the connector and wanted to know if we are having issues with our servers and need to look at replacing.

 

2018-11-05 19:03:38,384 [P-Centrify.Cloud.Core.ProxyHost.exe-15236|(null)|(null)|45b615c6858e45f6be73aac1ccb938dd|DefaultQuartzScheduler_Worker-1|155|DEBUG] CloudPipeHostManager: Getting connection data from cloud...
2018-11-05 19:03:38,525 [P-Centrify.Cloud.Core.ProxyHost.exe-15236|(null)|(null)|45b615c6858e45f6be73aac1ccb938dd|DefaultQuartzScheduler_Worker-1|295|ERROR] CloudPipeHostManager: Failed to connect to server (attempt #1 of 2) - Exception: System.Exception: Unable to configure a common pipe for connector communication
at Centrify.Cloud.Core.CoreService.GetCloudPipeInfo(Proxy p, DataEntity args, Boolean isTesting)
at Centrify.Cloud.Core.CoreService.GetCloudPipeInfo_v2(DataEntity args)
at Centrify.Cfw2.Rpc.RpcHostEndpointRegistrar.DoRpc(Object target, MethodInfo method, Object[] methodArgs)
at Centrify.Cfw2.Rpc.RpcHostEndpointRegistrar.<>c__DisplayClass25_0.<InvokeRpcCall>b__5()
at Centrify.Cfw2.Core.Diagnostics.Navel.Lint.Drop(Action action)
at Centrify.Cfw2.Core.Diagnostics.Navel.Lint.Drop(Action action)
at Centrify.Cfw2.Core.Diagnostics.Navel.Lint.Drop(Action action)

Centrify Contributor II
Posts: 26
Registered: ‎10-31-2016
#2 of 2 214

Re: Users unable to login to centrify, temporarily

[ Edited ]

Hi SD810161

 

Sorry to have kept you waiting. As checked, there was an outage but it had already resumed. May I know if the issue still happens?

 

Hope this will answer. Please let me know if you have further questions. 

 

Kind Regards

Yeny