frequently password request

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Contributor I
Posts: 13
Registered: ‎10-31-2018
#1 of 3 587
Accepted Solution

frequently password request

Hello
Could anyone help with this issue?

 

The password is requested (several times) for some users (when using the native e-mail client in IOS), they inform the password and the client works fine for a couple of minutes then ask for the password again. The password has already been changed and the password isn't locked.

 

I found this error below on the Connector log. Whats means "The filename or extension is too long"?
2019-01-11 10:23:44,514 [P-Centrify.Cloud.Core.ProxyHost.exe-196|(null)|(null)|8c53835b9b124aaa8299a6dd50135c5b|121|123|DEBUG] ADHelper: "username" login returned an error: ErrorCode = 206, Error = The filename or extension is too long
2019-01-11 10:23:44,514 [P-Centrify.Cloud.Core.ProxyHost.exe-196|(null)|(null)|8c53835b9b124aaa8299a6dd50135c5b|121|123|ERROR] ADHelper: Validating user: "username" Failed, Full Error = System.ComponentModel.Win32Exception (0x80004005): The filename or extension is too long
at Centrify.Cloud.Core.ProxyLib.ADHelper.<>c__DisplayClass9_0.<ValidateUser>b__1()
2019-01-11 10:23:44,514 [P-Centrify.Cloud.Core.ProxyHost.exe-196|(null)|(null)|8c53835b9b124aaa8299a6dd50135c5b|121|124|DEBUG] DirectoryServiceRpc:QuickVerifyUser: Finished

 

Best regards

Contributor I
Posts: 13
Registered: ‎10-31-2018
#2 of 3 586

Re: frequently password request

I forgot to inform that the environment is federated by Centrify
Contributor I
Posts: 13
Registered: ‎10-31-2018
#3 of 3 559

Re: frequently password request

The customer has found a solution. They deleted the email accounts and reconfigured them again in the IOS. Now it's working.